Refunds & returns
Last updated July 2026. Custom production has different rules to off-the-shelf goods — here is exactly how we handle it.
Custom-made goods
Printing, signage, wraps and promotional items are produced to your specification. Because they cannot be resold, custom orders are generally non-returnable once production has started.
Proof approval
We supply a digital proof before production. Approving the proof confirms spelling, layout, colours, sizes and finishing. Errors present in an approved proof are not eligible for a free reprint.
Changes and cancellations
You may change or cancel an order at no cost before production begins. After that, you are responsible for materials, labour and machine time already used, invoiced at cost.
Reprints for our errors
If the finished product does not match the approved proof, or arrives with a manufacturing or material defect, we reprint it at our expense. Report issues within 7 days of delivery or installation with photos.
Refunds
Where a reprint is not practical, we issue a refund to the original payment method within 10 business days of agreeing the resolution. Deposits on cancelled projects are refunded less work already completed.
Colour and material variance
Slight colour shifts between screens, print runs and substrates are normal in commercial printing and are not considered defects. Ask for a physical press proof if exact colour matching is critical.
Questions?
Contact Gateway Printing and Signs, 7 Willow St, Mt Sterling, KY 40353, United States. Phone +1 (951) 407-0708, email hello@gatewayprintingandsigns.com.